A Step Ahead Foundation of East Tennessee ("ASAFET," "we," "our," or "us") is committed to protecting the privacy of individuals who text or call our Help Line at (865) 657-8372. This Privacy Policy explains how we collect, use, and protect your personal information when you communicate with us through our Help Line.
Information We Collect
When you text or call ASAFET’s Help Line, we may collect the following types of information:
- Personal Information: Name, phone number, email address (if provided), and any other details you voluntarily share.
- Health-Related Information: Information you share regarding your contraceptive needs, preferences, or inquiries about services.
- Communication Records: Text messages, call logs, voicemails, and any notes taken by ASAFET staff to assist you.
How We Use Your Information
We use the information collected through our Help Line to:
- Provide you with information and resources about contraceptive options and services;
- Assist in scheduling appointments with partner clinics, if requested;
- Offer referrals to other relevant healthcare or community services;
- Improve our services and outreach efforts;
- Communicate with you about follow-up information related to your inquiry.
How We Protect Your Information
We take reasonable precautions to safeguard the confidentiality and security of the information you share with us. This includes:
- Secure storage of call and text records;
- Limiting access to personal information only to authorized ASAFET staff and partners who need it to perform their work;
- Using encryption and other security measures to protect electronic communications.
Text Messaging and Data Security
- Text messages are not encrypted and may be accessible by your mobile service provider.
- By texting ASAFET, you acknowledge that SMS communication carries inherent privacy risks.
- We encourage you to use discretion when sharing sensitive information via text.
Third-Party Sharing
ASAFET does not sell, rent, or trade your personal information. We may share information with:
- Partner clinics or telehealth providers for appointment scheduling, only with your consent;
- Legal or regulatory authorities if required by law, such as in cases of suspected abuse, neglect, or legal investigations.
Your Rights and Choices
- You may request to access, update, or delete the personal information we have about you by contacting us.
- You can opt out of text communications at any time by replying "STOP" to our messages.
- If you wish to withdraw your consent for information sharing with partner clinics, please inform us promptly.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on our website and will take effect upon posting. We encourage you to review this policy regularly to stay informed about how we protect your information.
Contact UsIf you have any questions about this Privacy Policy or your privacy rights, please contact us at:
A Step Ahead Foundation of East Tennessee
P.O. Box 20363
Knoxville, TN 37940
[email protected]
(865) 657-8372
By using ASAFET’s Help Line, you acknowledge and agree to the terms of this Privacy Policy.
Contact UsIf you have any questions about this Privacy Policy or your privacy rights, please contact us at:
A Step Ahead Foundation of East Tennessee
P.O. Box 20363
Knoxville, TN 37940
[email protected]
(865) 657-8372
By using ASAFET’s Help Line, you acknowledge and agree to the terms of this Privacy Policy.